Privacy Policy

1. Introduction

Welcome to Deuce Fadez SMP ("we," "us," "our"). We provide scalp micropigmentation services in Atlanta, Georgia, and operate the website at deucefadez.com (the "Site"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our Site, submit an appointment request, or otherwise interact with our services.

By using our Site or submitting your information through our forms, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide Directly

When you submit an appointment request, contact us, or fill out a lead form on Facebook or Instagram, we collect:

• Full name
• Email address
• Phone number
• Scalp/hair photos you upload for consultation purposes
• Information about your hair situation and SMP preferences
• Preferred appointment date and time
• Any additional information you choose to share in messages or notes

Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address and approximate location
• Browser type and device information
• Pages viewed and time spent on the Site
• Referring website or ad source
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect to:

• Review and respond to appointment requests — including reviewing your scalp photos to design your treatment
• Contact you via phone, text, or email to confirm appointments, answer questions, or follow up
• Process payments and deposits for booked appointments
• Improve our services and understand which pages, ads, and content resonate with visitors
• Run targeted advertising on platforms like Facebook and Instagram to reach people who may be interested in our services
• Send service updates related to your appointment, aftercare instructions, or pricing
• Comply with legal obligations and protect against fraud

4. How We Share Your Information

We do not sell your personal information. We may share your information only in these limited circumstances:

• Service providers: We use third-party tools (like form processors, email services, and booking platforms) that may process your information on our behalf. These providers are contractually obligated to keep your information secure.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of ourselves or others.
• Business transfers: If our business is acquired or merged, your information may be transferred as part of that transaction.

We never sell, rent, or trade your personal information to third parties for their independent marketing purposes.

5. Third-Party Services

Our Site uses the following third-party services that may collect information about you:

• Meta (Facebook & Instagram): We use the Meta Pixel to track website visits, run advertising, and create lookalike audiences. See Meta's Privacy Policy.
• Formspree: Used to process homepage contact forms. See Formspree's Privacy Policy.
• Web3Forms: Used to process appointment request forms including photo uploads. See Web3Forms' Privacy Policy.
• GlossGenius: Used for booking, scheduling, and payment processing. See GlossGenius' Privacy Policy.
• Affirm: If you choose financing, Affirm handles your application directly. See Affirm's Privacy Policy.
• Hostinger: Our website hosting provider. See Hostinger's Privacy Policy.

6. Cookies & Tracking

Our Site uses cookies and similar technologies to recognize you, remember preferences, and analyze how the Site is used. The Meta Pixel uses cookies to track your visits across the web for advertising purposes.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when one is being sent. Note that disabling cookies may affect how the Site functions for you.

To opt out of personalized advertising on Facebook and Instagram, visit your Facebook ad preferences.

7. Data Security

We take reasonable steps to protect your personal information using industry-standard security practices. Our website is served over HTTPS, and our third-party providers maintain their own security protocols.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we work hard to protect the information you share with us.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

• Appointment requests: Kept for up to 2 years for follow-up and reference purposes
• Submitted photos: Kept for the duration of your treatment relationship plus 1 year
• Marketing data: Kept until you opt out or as required by law

You can request deletion of your information at any time by contacting us (see Section 12).

9. Your Rights & Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Withdraw consent: Withdraw any consent you've given for us to process your information

To exercise any of these rights, contact us using the information in Section 12. We will respond to verified requests within 30 days.

10. Children's Privacy

Our services are intended for adults age 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, please contact us immediately so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. Significant changes will be communicated more prominently, such as through email or a notice on our Site.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out: